Return and Refund Policy

Thank you for shopping at AHEGAS. We are committed to providing quality products and ensuring your satisfaction. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Policy:

We accept returns only in the case of damaged items. If you receive a damaged product, please contact our customer service team at [email protected] within 7 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it, with all tags and packaging intact.

2. Refund Policy:

Once your damaged return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.

3. Exclusions:

We do not accept returns or provide refunds for any reasons other than receiving a damaged item. We do not offer exchanges, and all sales are final.

4. How to Initiate a Return:

To initiate a return, please contact our customer service team at [email protected] with your order number, details of the damage, and supporting images. Our team will guide you through the return process.

5. Shipping Costs:

Shipping costs for the return of damaged items will be covered by AHEGAS. We will provide you with instructions on how to return the damaged product.

6. Contact Us:

If you have any questions about our Return and Refund Policy, please contact us at [email protected].

Thank you for choosing AHEGAS. We appreciate your understanding and cooperation in adhering to our return and refund policy.