Cancellation & Refund Policy

AHEGAS Return, Refund, Exchange and Cancellation Policy

At AHEGAS, every product is crafted with attention to detail and undergoes quality checks before dispatch. We aim to ensure that every order reaches you in the best possible condition. Please read our policy carefully before placing an order.

1. Return and Refund Policy

We accept genuine return requests only in cases where a product arrives damaged or defective due to an issue from our end.

Every product undergoes a strict three-stage quality checking process before dispatch. However, if you receive a damaged or defective product, you may contact our customer support team with your order details and supporting evidence.

All requests are subject to inspection and approval by the AHEGAS team. If the issue is verified to have originated from our end, our team will determine the appropriate resolution, which may include a replacement or refund.

Returns or refunds are not accepted for reasons such as a change of mind, personal preference, or a product not meeting individual style expectations.

2. Premium Real Suede Leather Products

Our genuine suede leather products are premium, limited-production pieces made in limited quantities. Due to their exclusive nature, returns and refunds are not accepted for these products unless the issue is verified to have originated from our end.

In cases involving verified manufacturing defects, damage, or an incorrect product delivered, the AHEGAS team will inspect the claim and approve an appropriate resolution where applicable.

3. Size Issues and Exchanges

We understand that finding the right fit is important. If you experience a size issue, please contact our customer support team with your order ID and the details of your request.

Our team will review your request and guide you regarding the available exchange options, subject to product availability and approval by the AHEGAS team.

Size-related issues do not automatically qualify for a refund. Customers are advised to carefully review the size chart and product measurements before placing an order.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify our customer support team within 48 hours of delivery.

Please provide the following details:

- Order ID
- Clear photographs of the product and the issue
- An unboxing video, if available

Our team will review the evidence and inspect the claim before making a decision. If the issue is confirmed to be from our end, the AHEGAS team will approve the appropriate resolution.

Requests that cannot be verified may not be approved.

5. Order Cancellation Policy

Cancellation requests must be submitted to our customer support team as soon as possible after placing an order.

Cancellations may be approved only if the order has not progressed beyond the applicable production or dispatch stage. Once production, processing, or shipping has commenced, cancellation may no longer be possible.

All cancellation requests are subject to review and approval by the AHEGAS team.

6. Refund Processing

Refunds will be considered only for eligible cases approved by the AHEGAS team in accordance with this policy.

Once a refund has been approved, the customer will be informed of the applicable process and estimated processing timeline. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

7. General Terms and Conditions

- All return, refund, replacement, exchange, and cancellation requests must be submitted to our customer support team.
- Submitting a request does not guarantee approval.
- The AHEGAS team reserves the right to inspect and verify every claim before approving a resolution.
- Products must be kept in their original condition for inspection wherever applicable.
- Products damaged due to improper use, mishandling, or normal wear and tear are not eligible for returns or refunds.
- Limited-production and premium products are subject to the specific conditions outlined in this policy.

8. Contact Us

For assistance with an order, return, exchange, refund, or cancellation request, please contact our customer support team and provide your order ID along with the details of your concern.

The AHEGAS team will review your request and guide you through the next steps.

Thank you for choosing AHEGAS.